Privacy Policy

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Effective Date: 2/21/2026
Business Name:  Custom Outdoor Solutions LLC

Location: Ohio, United States
Contact: steven@custom-outdoorsolutions.com, 614-288-8659

Custom Outdoor Solutions  respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, request services, create an account, or communicate with us by phone, email, or text message.

By using our website or services, you agree to this policy.

We may collect:

• Name
• Email address
• Phone number
• Service and billing address
• Payment information
• Account login details
• Communications (calls, emails, texts)
• IP address and browser/device data
• Cookies and website usage data

We use your information to:

• Provide and manage services
• Schedule appointments
• Create and manage customer accounts
• Send estimates and invoices
• Process payments
• Communicate about services
• Improve website functionality
• Comply with legal obligations

We do not sell, rent, or trade your personal information.

We use Jobber to manage scheduling, invoicing, and customer accounts. When we create an account for you, your service history, estimates, and invoices may be stored within that platform. You may receive login access where applicable.

We use a dedicated business phone number for customer communications.

Calls may be recorded for quality assurance, training, documentation, and dispute resolution purposes. By calling us, you consent to recording where permitted by law.

By providing your phone number and opting in, you agree to receive service-related text messages such as:

• Appointment confirmations
• Scheduling updates
• Service reminders
• Estimates and invoices
• Account notifications

Message frequency varies.
Message and data rates may apply.

You may opt out at any time by replying STOP.
Reply HELP for assistance.

We do not send marketing text messages without explicit consent.

Payment information is processed through secure third-party payment providers. We do not store full credit card information unless processed through secure, PCI-compliant systems.

We may use Mailchimp to send newsletters or service-related emails. You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

We use Google Analytics to understand website usage and improve user experience. This may include collection of IP address, device information, and browsing activity.

You may disable cookies in your browser settings, though some site features may not function properly.

We may share information with:

• Service providers and technology platforms (including Jobber, Mailchimp, and payment processors)
• Legal authorities when required
• Successors in the event of a business transfer

We require third parties to safeguard your information.

We retain personal information only as long as necessary for business, tax, legal, and operational purposes. We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system can guarantee absolute security.

You may request to:

• Access your personal information
• Correct inaccurate data
• Request deletion (subject to legal requirements)
• Opt out of communications

To submit a request, contact us at steven@custom-outdoorsolutions.com.

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.